Sunday, November 18, 2007

Air Deccan introduces India's own Daylight Savings

I just had a torrid experience with Air Deccan right now. I can't remember having flown with them and I'll make sure I remember to not do it again.

Here it what happened: I booked my ticket from Delhi to Bangalore (flight #661) for 9AM flight on 12th Nov through makemytrip.com. I got to the airport around 8AM and when I tried depositing my baggage at the luggage check counter they said the flight had already left and
that I need to go to the counter and speak to someone there. Obviously confused, I followed what I was told. On reaching the counter I was informed by Sahil, a smart looking man in his late twenties, that the flight 661 had flown its 'Winter' timing and had left at 5:45am! Confused as hell I thought waking up early was giving me 'daymares'.

But just in case it was real-what do I do? I decided to act normal and asked,"what do you expect me to do then?"

To which I got an array of options that would get me to my destination comfortably and in-time NOT. I was given TWO options:
1) take the 8pm flight the SAME day DIRECTLY to Bangalore ! I was feeling lucky "the same day?" I mean wow who gets a chance to waste their day going back and forth to the airport? Unreal.
2) take the immediately available flight to Chennai (which would get me to Chennai by 1pm and then take the 5:30pm connection to Bangalore. Meaning that I'd land in Bangalore around 6:30pm. And obviously there won't be a lounge for me to access whilst in Chennai.

Given the outrageous choices I decided to go with the latter.

Its 4pm and I just discovered that the 5:30 flight has been preponed to 5:10. I, obviously, found out when I decided to check in.
I just pity people like Sahil who have to face customer's wrath for stupid and premature policies of their organisation. Me? Today was the first time in my life when I worked out of the airport. And probably the last time I flew Deccan.

The choice really is quite simple (as their new ad campaign paradoxically claims!)

(Written on 12th Nov on my new iPhone:)) while I was at the airport)